Questions, answered.

Sign up for the waitlist on that piece's page and you'll be the first to know when it's back in stock.

Mistakes happen! Email us at hello@koemistudio.com with the updated information as soon as you can and we will do our best to amend it. Orders ship the next business day, and once an order has shipped we are unable to make changes or reroute the package.

We are not responsible for packages that are lost, delayed or marked as undeliverable due to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an incorrect address, additional shipping fees may apply to resend it.

Our ring size guide has a size chart, two ways to measure at home, and a size finder that matches your measurement to a size.

Yes. All our jewelry comes with a beautiful gift box and is hand packaged to order.

All orders are shipped the next business day. Orders don't ship on weekends or holidays.

Canada: 2–4 business days. United States: 4–8 business days. International: 6–10 business days. Your shipping page shows the estimate for your country.

Yes! We ship to most countries worldwide. Shipping rates are calculated at checkout based on your location. If we aren't currently able to ship to your country, you'll be notified during checkout.

Sometimes tracking updates pause when an order is in customs or during courier hand-off. International orders in particular may not scan for 7–10 days. If it's been longer, contact us and we'll help track it down.

Please make sure to send your package to a secure address. Once your package is in the hands of a carrier, it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and let us know at hello@koemistudio.com.

We offer 30-day returns and exchanges on items that are unworn and in original packaging. All returns and exchanges must be requested within 30 days of delivery by contacting hello@koemistudio.com. Full details are on our returns page.

Shipping charges for returned items are at the customer's expense. We suggest a tracked service, as packages lost in transit are not our responsibility. We do not offer refunds on original shipping fees.

Refunds are applied to the form of payment used in the original order. Please allow up to 5 business days for your return to be processed.

The longevity of your jewelry depends on the material it's made from. While all jewelry benefits from proper care, each material ages differently. You can find the material of your piece on its product page, and care tips for each one in our jewelry care guide.

Gold vermeil is made from solid 925 sterling silver coated in a thick layer of 18K gold. It offers greater durability than standard gold plating, but over time the gold layer may naturally fade with regular wear. To keep your piece looking its best, avoid prolonged exposure to water, perfumes, lotions and harsh chemicals.

Our brass pieces are finished in 18K yellow or white gold. Like all plated jewelry, they may naturally tarnish or experience wear over time, especially with frequent exposure to water, moisture, perfumes, lotions, sweat and other environmental factors. To extend the life of your jewelry, we recommend removing it before showering, swimming, exercising or applying beauty products.

Our solid 14K gold pieces are designed to last a lifetime. Unlike plated jewelry, they won't lose their gold layer with wear. We recommend occasional cleaning with warm water, mild soap and a soft cloth to keep your jewelry looking beautiful for years to come.

No matter the material, a little care goes a long way. Storing your jewelry in a dry place and avoiding unnecessary exposure to water, chemicals and abrasive surfaces will help preserve its shine and extend its lifespan.

Our email and DMs are always open and we love hearing about your favorite animes. You are why we do what we do, and nothing makes us happier than creating beautiful pieces based on your feedback. We're taking notes of all your requests! Check our Coming Soon page for upcoming releases and subscribe to our newsletter to be the first to know when they drop.

Please send all marketing and collaboration inquiries to hello@koemistudio.com.