Help
We really hope you love your Koemi Studio jewelry as much as we do. If something isn’t right, here is how to send it back.
Request a return or exchange within 30 days of delivery.
Items need to be unworn and in their original packaging.
Refunds go to the form of payment used in the original order.
Contact hello@koemistudio.com within 30 days of delivery with your order number and what you’d like to return or exchange.
Return the piece unworn, in its original packaging. We suggest a tracked service.
Please allow up to 5 business days for your return to be processed. Refunds go to your original form of payment.
Include your order number. Or email us directly at hello@koemistudio.com
Our promise
Every piece comes with a Koemi Studio lifetime warranty against manufacturing defects.
Our customer happiness team is always available to answer any inquiries and to help you find your perfect piece of jewelry! Message us
Shipping charges for returned items are at the customer’s expense. We suggest a tracked service, as packages lost in transit are not our responsibility.
We do not offer refunds on original shipping fees.
Please allow up to 5 business days for your return to be processed. Refunds are applied to the form of payment used in the original order.
Yes. We offer a 30-day exchange policy on items that are unworn and in original packaging. Request your exchange within 30 days of delivery by contacting hello@koemistudio.com. Not sure of your ring size? Our ring size guide can help.
